GENERAL TERMS AND CONDITIONS FOR BOOKINGS
1. Identity and Purpose
This document governs the booking of tourist accommodation through the website www.apartamentscentremar.com
, owned by AGENCIA DE APARTAMENTS ROCAMAURA S.L. (hereinafter, “Rocamaura Apartments Agency”), with registered office at C/ Devesa 2, 17258 L’Estartit (Girona), NIF B17098898, and telephone 972 750 770. Email: alquileres@agenciarocamaura.com
These terms apply to all online bookings and are considered accepted upon confirming the reservation. Rocamaura Apartments Agency may modify them at any time; the version in force at the time of booking will apply.
2. Booking Process and Payment
The CLIENT must be of legal age and provide accurate information to make the accommodation booking.
The booking process is carried out online through the availability and pricing system on the website. To confirm the reservation, 30% of the total amount must be paid via secure online payment or bank transfer (maximum term: 7 days). Any fees arising from this payment method will be borne by the CLIENT.
Once the 30% payment is made, the booking will be immediately confirmed, and the CLIENT will receive an email with all details (booking information, key pick-up address, contact office information, property details, etc.).
The remaining balance will be paid upon arrival through the online check-in form or directly at the accommodation.
If payment is not made within the indicated period, the reservation will be automatically canceled.
Photographs are for guidance only, may not reflect the current state of the property, and do not constitute a contractual commitment. Details, technical specifications, and descriptions of the properties are provided for informational purposes and do not constitute a contractual obligation. The information provided may be subject to change and updates without prior notice.
3. Cancellations (Right of Withdrawal)
By the CLIENT:
Cancellation up to 30 days before arrival: free of charge.
Cancellation between 30 and 8 days: 50% charge.
Cancellation between 7 and 0 days: 100% charge.
Cancellations must be requested by email at alquileres@agenciarocamaura.com
, indicating the booking number.
By Rocamaura Apartments Agency:
If, due to unforeseen or external causes, the accommodation cannot be occupied, another property of equal or superior characteristics will be offered, or the full amount paid will be refunded.
4. Check-in, Check-out, and Services
Key pick-up address: Reception of Centremar Apartments, C/ de la Devesa nº 2, 17258 L’Estartit. Tel: 0034-972750770
Reception hours: 09:00–13:00 and 16:00–20:00 h
Check-in: from 17:00 h
Check-out: until 10:00 h
Check-in outside reception hours: €50 supplement, with prior notice.
Pets are accepted with prior notice. A supplement applies.
The apartment will be delivered to the CLIENT in proper cleaning conditions. The CLIENT agrees to leave the apartment in good condition, with a clean kitchen and no trash or leftover food.
Bed linens and a complete set of towels are provided according to the number of people listed in the booking form. Tablecloth and kitchen cloths are also provided. At Centremar Apartments, a cleaning service with a linen and towel change is included for stays longer than 7 days. In other apartments/houses, for bookings of two weeks or more, linen is changed weekly. This service is free for fully reserved weeks.
The CLIENT agrees to maintain the furniture and equipment in the same condition as found upon arrival.
During the stay, we reserve the right to access the property for maintenance issues or for delivering and collecting linen.
5. Responsible Use and House Rules
The CLIENT agrees to respect the rules of the community and the accommodation. These will be provided upon arrival and must be strictly followed.
Prohibited:
Hosting parties or events.
Exceeding the maximum occupancy indicated.
Smoking indoors (only allowed on terraces or outdoors).
Causing disturbances to neighbors (noise, music, etc.).
Using inflatables and balls inside the pool.
The CLIENT is responsible for any damage caused during their stay. Rocamaura Apartments Agency may claim repair or replacement costs from the client and, if necessary, take legal action.
Violation of these rules may result in immediate expulsion without refund, in accordance with Decree 75/2020 of Tourism of Catalonia.
6. Responsibilities
Rocamaura Apartments Agency is liable for non-conformity of the service under Articles 114 et seq. of Royal Legislative Decree 1/2007.
The CLIENT must notify any incidents as soon as possible for resolution.
Rocamaura Apartments Agency is not responsible for damages resulting from misuse of the accommodation or force majeure events (fire, breakdowns, administrative restrictions, pandemics, or drought). The company reserves the right to substitute the booked apartment with another of equal or superior category in cases of force majeure, such as unexpected occupancy, breakdowns, or damages occurring after the booking date. Such substitution will not generate any additional cost for the CLIENT, nor will it give rise to claims or compensation, provided the contracted conditions are maintained or improved.
In the event that the competent authorities impose official restrictions due to exceptional situations —such as pandemics, health emergencies, natural disasters, or drought-related limitations— both parties agree to comply with the applicable measures without entitlement to compensation.
If, as a direct result of these restrictions, the CLIENT cannot travel to the accommodation on the originally booked dates, they will have the right to modify their booking within twelve (12) months, subject to the establishment’s availability on the newly requested dates.
7. Complaints and Dispute Resolution
Any complaint may be submitted by mail, phone, or email to the contact details provided above.
Under Regulation (EU) 524/2013, the CLIENT may access the European Online Dispute Resolution platform (ODR):
https://consumer-redress.ec.europa.eu/index_es
8. Prices, Validity, and Payment Methods
Prices are expressed in euros and include the indicated basic services. They do not include the tourist tax or optional extras.
The reservation amount will be increased by a tourist tax applicable during the first seven (7) nights, for each person over sixteen (16) years old.
Prices are those published on the website and may vary daily until the booking is confirmed.
Accepted payment methods: card, bank transfer, or cash (subject to legal limits).
After the final payment, a receipt or invoice will be issued upon the CLIENT’s request.
9. Data Protection
Personal data will be processed in accordance with Regulation (EU) 2016/679 (GDPR) and LOPDGDD 3/2018.
Also, in accordance with Royal Decree 933/2021, all occupants must be identified before checking in. Therefore, we request that the CLIENT check in with valid ID (DNI/NIE) or passports for all occupants.
10. Governing Law and Jurisdiction
These terms are governed by Spanish law.
The parties submit to the courts and tribunals of the Agency’s domicile, without prejudice to the consumer’s right to go to the courts of their place of residence or the European alternative dispute resolution bodies provided by EU regulations.